Terms and Conditions for Man With Van Brunswick Park

These Terms and Conditions set out the basis on which Man With Van Brunswick Park provides removals, transport, loading, unloading, and related van service support to customers in the UK. By making a booking, you agree to be bound by these terms and to ensure that any person acting on your behalf also follows them. These terms are intended to be fair, clear, and practical, while protecting both the customer and the service provider.

Throughout these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider operating under the man with van name, and references to “you” and “your” mean the customer, sender, recipient, or any person who instructs us to carry out work. The scope of the service may include single-item transport, domestic removals, office relocation support, furniture collection, and other lawful carriage tasks agreed in advance. Any specific requirements must be confirmed before the job begins.

These terms apply to all bookings unless we agree in writing to different arrangements. They form the entire agreement between the parties in relation to the service, unless a separate written contract states otherwise. If any part of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions will continue in force. The use of our service confirms acceptance of the conditions in force at the time the booking is made.

Booking process
The booking process begins when you provide us with the necessary details about the job, including the collection and delivery addresses, the type and quantity of items, access conditions, preferred dates and times, and any special handling needs. A quote may be issued based on the information supplied by you. Because pricing and scheduling rely on the accuracy of your description, you must ensure all details are complete and correct. We may revise a quote if material information changes before the job starts.

Once you accept the quote, your booking is deemed provisional until we confirm availability and, where required, receive any deposit or advance payment. A confirmed booking may still be subject to operational changes caused by traffic, weather, vehicle availability, or matters outside our control. We will use reasonable efforts to complete the service at the agreed time, but arrival windows are estimates unless expressly guaranteed in writing. Any instructions given after confirmation should be provided promptly and may affect cost or timing.

It is your responsibility to ensure that someone authorised is present at the collection and delivery locations, unless alternative arrangements are agreed in advance. You must also ensure that access is available for our vehicle and staff, including parking permissions, lift use, loading bay access, and adequate space for safe loading and unloading. If access is restricted, delayed, or unavailable, additional waiting time, parking charges, or rescheduling costs may apply. We may refuse to begin or continue work if conditions are unsafe, unlawful, or materially different from what was described during booking.

Payments
Payment terms will be confirmed at the time of booking or on the invoice. Unless otherwise agreed, payment must be made in full on completion of the job or before collection where prepayment is required. We may accept bank transfer, card payment, or other approved methods, subject to processing availability. Any deposit paid forms part of the total fee and may be non-refundable where stated. You remain responsible for all charges connected with the service, including extra labour, parking, congestion-related charges, tolls, waiting time, additional mileage, and costs caused by inaccurate information.

If you do not make payment by the due date, we may suspend further services, retain goods where lawful to do so, and recover any reasonable costs incurred in pursuing payment. All prices are stated in pounds sterling unless otherwise agreed and may be subject to VAT if applicable. Estimates are based on the information supplied and may change if the actual job differs from the description. Where a fixed price has been agreed, it applies only to the specific scope set out in the booking confirmation.

We may request proof of identity or proof of authority to pay before releasing goods or starting work. If payment is made by a third party, you remain jointly responsible for ensuring the invoice is settled in full. Any dispute about charges must be raised promptly and in writing, but payment of the undisputed amount remains due by the original deadline. Our failure to charge a fee immediately does not waive our right to recover it later.

Cancellations and changes
You may cancel or amend a booking by giving reasonable notice. Where possible, we will try to rearrange the service to a different date or time, but this depends on availability. If you cancel after work has already been scheduled, dispatched, or partially carried out, you may be charged for our time, fuel, administration, and any third-party costs already incurred. Charges for short-notice cancellation may vary depending on how much notice was given and whether staff and vehicle resources have been allocated.

If you need to change the scope of the service, such as adding extra items, increasing the number of stops, or changing the delivery address, you must tell us as early as possible. We are not obliged to accept amendments that materially alter the nature of the job. Any change may require a revised quote, a different vehicle, extra staff, or a new time slot. If a change is accepted, it will only be valid when confirmed by us in writing or by updated booking information.

We may cancel or postpone a booking if weather conditions, traffic incidents, vehicle breakdown, staff illness, unsafe access, legal restrictions, or other unforeseen events prevent us from performing the service properly. If we cancel for reasons within our reasonable control, we will offer a new date or refund any prepaid amount for the cancelled part of the job, subject to any lawful deductions for work already completed. We are not liable for losses caused by events outside our control, including delays from road closures, accidents, or extreme weather conditions.

Liability and customer responsibilities
We will exercise reasonable care and skill in carrying out the service, but our liability is limited to the extent permitted by UK law. We are not responsible for loss or damage arising from items that are insufficiently packed, fragile goods not properly protected, hidden defects, faulty assembly, pre-existing damage, or information that was incomplete or inaccurate. You are responsible for ensuring that all goods are suitable for transport and that any items requiring specialist handling are identified in advance.

Unless otherwise agreed, you must remove or secure any loose parts, drain fluids where appropriate, disconnect appliances safely, and ensure that items are ready for movement. We do not accept liability for the normal wear and tear that may occur during lawful handling and transport. Our maximum liability for proven direct loss or damage caused by our negligence will be limited to the lower of the actual loss or the amount paid for the affected service, except where such limitation is prohibited by law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under the Consumer Rights Act 2015 or other applicable UK legislation. We are not liable for indirect, incidental, or consequential losses, such as lost profits, missed appointments, emotional distress, or business interruption, unless required by law. You should arrange your own insurance if you consider the value or nature of the items to warrant additional protection.

Waste regulations and prohibited items
Our service may include the lawful removal and transport of waste only where expressly agreed in advance and only in compliance with applicable waste regulations. Any waste collection will be treated as a separate service unless otherwise stated. You must accurately describe the type of waste, its source, and whether it contains any hazardous or restricted materials. We may refuse to handle waste if the description is incomplete, misleading, or suggests a breach of environmental law.

You must not place in our vehicle any prohibited, illegal, dangerous, or unlicensed items, including but not limited to asbestos, chemicals, gas cylinders, explosives, medical waste, certain electrical hazards, uncontrolled liquids, or items that require specialist permits. We may refuse carriage of anything we reasonably believe could create a risk to health, safety, the vehicle, or the environment. If prohibited items are discovered after loading begins, we may stop the job immediately and charge for time already spent.

Where waste is carried, you remain responsible for ensuring compliance with the Environmental Protection Act 1990, the Waste (England and Wales) Regulations 2011, and any other relevant UK waste rules. You must retain any transfer notes or supporting documents required by law, and you must provide any information needed to identify the waste accurately. If we act as a carrier of waste, we will do so only within the limits of our registration, authorisation, and lawful operating conditions. Any unlawful disposal request will be rejected.

Access, safety, and conduct
You are responsible for ensuring that premises are safe and suitable for our team to enter and work in. This includes clear walkways, adequate lighting, stable flooring, and removal of obstacles where possible. If our staff consider any situation unsafe, they may pause or stop work until the risk is reduced. You must inform us of any heavy, awkward, valuable, or difficult items in advance, including items located above ground level or in confined spaces.

We reserve the right to refuse to move items that are excessively heavy, unstable, or likely to cause injury without proper equipment or assistance. If specialist tools, additional labour, or temporary storage measures are needed, extra fees may apply. You must ensure that any item requiring disconnection, dismantling, or reassembly is suitable for such work and that you have the legal right to instruct it. Our staff are entitled to work in a respectful environment free from abuse, threats, or harassment.

Any damage caused by defective premises, unsafe conditions, or your failure to prepare the property properly is your responsibility unless caused by our negligence. We may record job details, condition notes, and delivery confirmation to help resolve disputes and support accurate service administration. We may also refuse service if we believe there is a risk of fraud, theft, unlawful conduct, or abuse of the booking system.

Delays, waiting time, and completion
Reasonable delays may happen during transport operations, and timing is never guaranteed unless expressly stated in writing. If we are delayed by factors outside our control, we will try to keep you informed and resume work as soon as reasonably possible. Where waiting time is caused by late access, incomplete preparation, missing keys, payment issues, or absent recipients, additional fees may be charged in line with the booking terms.

The service is complete once the agreed items have been delivered, unloaded, or otherwise dealt with in accordance with the booking. If you or your representative signs a completion note, provides verbal confirmation, or otherwise accepts the work, this will generally be treated as confirmation that the service has been carried out. Any concerns about missing or damaged items should be raised as soon as reasonably possible after completion, with supporting details and photographs where available.

We may subcontract part of the service where necessary, but we remain responsible for ensuring that the service is delivered with reasonable care and skill. However, where third-party facilities, such as building management, ferry services, parking contractors, or storage operators, impose their own rules or charges, you may be responsible for those costs unless we expressly agree otherwise. Any storage or holding arrangement must be confirmed separately in writing.

Governing law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If you are a consumer, nothing in these terms affects your statutory rights under applicable UK legislation, including rights relating to services performed with reasonable care and skill.

Any failure by us to enforce a provision at any time does not mean that we waive our right to enforce it later. Headings are included for convenience only and do not affect interpretation. References to legislation include amended or replacement legislation from time to time. If a dispute arises, both parties should first try to resolve it in good faith and within a reasonable period before starting formal proceedings.

By booking the man with van service, you confirm that you have read, understood, and agreed to these Terms and Conditions and that you are authorised to accept them on behalf of anyone connected with the booking. These terms are intended to provide a clear framework for lawful, efficient, and professional service delivery under UK law.