Privacy Policy
Man with Van Brunswick Park Privacy Policy
This Privacy Policy explains how Man with Van Brunswick Park collects, uses, stores and protects personal data of its customers and prospective customers. It applies to all Man with Van Brunswick Park customers within the Brunswick Park area who use our services, request a quote, make an enquiry or otherwise interact with us.
We are committed to handling your personal data lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation and all other applicable data protection laws.
Personal Data We Collect
We may collect and process the following categories of personal data when you contact us, request a quote, make a booking, or use our services:
Identification and contact details such as your full name, address, collection and delivery addresses, and preferred contact details. Service and booking details such as dates and times of your move, type of property, access information, item lists or descriptions, and any special instructions relevant to providing the service. Communication records such as information you provide when you contact us by phone, through enquiry forms, messages or other means of communication, including notes of conversations and copies of correspondence. Payment and transaction details such as records of payments made to us and related billing information, excluding full payment card details where these are processed securely by a payment service provider. Technical and usage data where relevant, such as information about how you interact with any online forms or platforms we use, including date and time of enquiries and basic device or browser information.
We collect data directly from you when you provide information, as well as from any person acting on your behalf in relation to the service. We may also create derived data such as internal reference numbers, job identifiers and service notes that relate to your bookings.
Purposes and Lawful Basis for Processing
We process your personal data only where we have a valid lawful basis under data protection law. The main purposes and corresponding lawful bases are as follows.
To provide our services to you. We use your identification, contact, service, booking and payment information to provide man and van services, manage bookings, and carry out collections and deliveries. The lawful basis for this is that processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
To communicate with you. We process your contact and communication data to respond to enquiries, provide quotes, confirm bookings, update you about your service, and handle any issues that arise. The lawful basis is performance of a contract or taking steps at your request prior to entering into a contract, and our legitimate interests in ensuring effective customer service.
To manage our business operations. We use booking and transaction information for internal administration, accounting, record keeping, service planning and quality control. The lawful basis is our legitimate interests in running and improving our business and, where required, compliance with legal obligations such as tax and accounting requirements.
To comply with legal obligations. We may process your data to meet our legal and regulatory responsibilities, including maintaining accurate records, cooperating with authorities where lawfully required, and safeguarding our rights. The lawful basis is compliance with legal obligations.
To protect our rights and prevent misuse. We may use relevant data to manage and resolve disputes, enforce our terms, prevent fraud or misuse of our services, and protect the safety of our staff and customers. The lawful basis is our legitimate interests in protecting our business, staff and customers, and where appropriate, the establishment, exercise or defence of legal claims.
Where we rely on legitimate interests, we balance those interests against your rights and freedoms and only process your data where our interests do not override your privacy interests.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with legal, accounting or reporting requirements.
Customer records and booking information are typically retained for a period that allows us to manage ongoing services, handle any queries, complaints or disputes, and meet our tax and accounting obligations. Communications related to quotes, enquiries and bookings may be stored for a reasonable period to maintain a record of what was agreed and to improve our service.
When personal data is no longer required for these purposes, we will either securely delete it, anonymise it so that it can no longer be associated with you, or in some cases archive it securely with restricted access where longer retention is required by law.
Data Sharing and Processors
We do not sell your personal data. We may share your data with selected third parties where necessary for the purposes set out in this Privacy Policy and always in accordance with data protection law.
Service providers and subcontractors. We may share necessary information, such as your name, addresses, contact details and service requirements, with drivers, movers or subcontracted partners who assist in delivering our man and van services in the Brunswick Park area. They are only permitted to use the data to perform the agreed services.
IT, hosting and payment processors. We may use third party providers to host data, operate booking or communication tools, and process payments. These providers act as data processors and are contractually required to protect your information and process it only according to our instructions and applicable law.
Professional advisers and authorities. Where needed, we may share data with accountants, insurers, legal advisers or regulatory bodies for compliance, audit, insurance or legal purposes. We may also disclose information where required to do so by law or in connection with legal proceedings.
Where data is transferred outside the United Kingdom or the European Economic Area by any processor or service provider, we will ensure that appropriate safeguards are in place to protect your information in line with data protection requirements.
Security of Your Data
We take reasonable technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to staff and service providers who need it for the purposes described, maintaining appropriate physical and electronic safeguards, and regularly reviewing our data handling practices.
While we take security seriously, no system can be completely secure. You are encouraged to share only the information necessary for us to provide our services and to notify us promptly if you believe your data may have been compromised in connection with our services.
Your Data Protection Rights
As a data subject, you have certain rights regarding your personal data under data protection law. These rights apply to all Man with Van Brunswick Park customers in the Brunswick Park area, subject to any legal limitations or exemptions.
Right of access. You have the right to request confirmation as to whether we process your personal data and to obtain a copy of the personal data we hold about you, together with certain information about how we use it.
Right to rectification. You can request that we correct or complete any inaccurate or incomplete personal data relating to you.
Right to erasure. In certain circumstances, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent where consent was the basis of processing, you may request that we delete your personal data. This right is subject to legal and contractual restrictions.
Right to restriction. You may ask us to restrict the processing of your personal data in certain situations, for example while we investigate an accuracy or objection request.
Right to object. Where we rely on legitimate interests as our lawful basis, you have the right to object to our processing of your personal data on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests or the processing is for legal claims.
Right to data portability. In certain cases, you may request that we provide your personal data in a structured, commonly used and machine readable format and that we transmit that data to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
You also have the right to lodge a complaint with a data protection authority if you believe your data protection rights have been infringed.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection best practices. Any changes will apply from the date the updated policy is made available. You are encouraged to review this Privacy Policy periodically to stay informed about how we protect your personal data.
