Terms and Conditions
Man with Van Brunswick Park Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Brunswick Park provides removal and related services to private and business customers. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
"Company" means Man with Van Brunswick Park, the provider of removal and related services.
"Customer" means the person, firm or organisation booking or using the services of the Company.
"Services" means any removal, collection, delivery, loading, unloading, packing, furniture assembly, or related services supplied by the Company.
"Goods" means all items of property, personal belongings, furniture, equipment, or materials which are the subject of the Services.
"Service address" means the collection and delivery addresses where the Services are to be performed, including properties in and around Brunswick Park and the wider service area.
2. Scope of Services
The Company offers man and van services, household and office moves, small removals, item collection and delivery, and related transport services within Brunswick Park and surrounding locations. The exact scope of each job will be as agreed at the time of booking and confirmed in the booking details.
The Company reserves the right to decline any job which, in its reasonable opinion, is unsafe, unlawful, or beyond the capacity of the vehicle, equipment, or staff available.
3. Booking Process
All bookings are subject to availability and are confirmed only when the Company has accepted the Customer's request for Services and provided confirmation. Bookings may be made by written communication or other methods accepted by the Company from time to time.
At the time of booking, the Customer must provide accurate and complete information, including:
the collection and delivery addresses;
the nature, quantity, and approximate value of the Goods;
details of property access, such as floor level, lifts, parking restrictions or limited access;
any special handling requirements, including fragile or bulky items.
The Company will use this information to estimate the time, vehicle type, number of staff, and price for the Services. If the information provided is incomplete or inaccurate, the Company may adjust the quotation, amend the booking, or charge additional fees where reasonable.
4. Quotations and Pricing
Any quotation given by the Company is based on the information supplied by the Customer at the time of enquiry and is subject to these Terms and Conditions. Quotations may be offered as hourly rates, fixed prices, or a combination of both.
Unless otherwise confirmed, quotations do not include charges for parking, tolls, congestion charges, ferry costs, storage, packing materials, or additional labour such as dismantling and reassembly. Where such charges arise, they will be added to the final invoice.
The Company reserves the right to revise any quotation where:
the Customer's requirements change;
the information provided at the time of booking was incomplete or inaccurate;
there are unforeseen difficulties at the service addresses, such as restricted access, unexpected stairs, or delays caused by third parties.
5. Customer Responsibilities
The Customer agrees to:
ensure that adequate and lawful parking is available close to the service address and to obtain any necessary permits or permissions;
ensure that the property is safe and accessible for the Company’s staff, including clear stairways, hallways, and paths;
properly pack and secure all loose items unless packing services are specifically included in the booking;
disconnect and prepare appliances for transport, including draining any water or fuel where applicable;
be present or represented by an authorised person at the collection and delivery addresses during the performance of the Services;
check that nothing is left behind before the Company departs from the service address.
The Customer must not request the Company to transport any items that are illegal, hazardous, explosive, or otherwise prohibited by law or by transport regulations.
6. Payment Terms
The Customer agrees to pay the price for the Services as agreed at the time of booking, subject to any adjustments as permitted under these Terms and Conditions.
Payment may be required in full in advance, on arrival, or on completion, depending on the nature and value of the booking. The payment method and timing will be confirmed by the Company at the time of booking.
Where Services are charged on an hourly basis, charges will apply from the agreed start time or the actual arrival time, whichever is earlier, and will continue until the completion of the job, inclusive of any waiting time caused by the Customer or third parties.
If payment is not made when due, the Company reserves the right to charge reasonable interest on overdue amounts and to withhold, suspend, or cancel Services until payment is received in full.
7. Cancellations and Changes
The Customer may request to cancel or amend a booking by giving reasonable notice to the Company. Any cancellation or amendment is only effective when acknowledged by the Company.
The Company may apply a cancellation fee where the Customer cancels within a short period before the scheduled start time. The level of the fee will depend on the notice given and any costs already incurred by the Company, such as staff allocation or travel arrangements.
Where the Customer fails to be present at the booked time and place without giving prior notice, this may be treated as a cancellation and the full or a substantial part of the fee may be payable.
If the Customer requests changes on the day of service, including additional addresses, extra items, or extended time, the Company will use reasonable efforts to accommodate the request subject to availability. Additional charges may apply.
8. Access, Parking and Delays
The Customer is responsible for ensuring suitable access to the property and adequate parking for the removal vehicle. Any parking fees, fines, or penalties incurred as a direct result of inadequate or unlawful parking arrangements may be charged to the Customer.
Where delays occur that are outside the Company’s control, including waiting for keys, third-party contractors, or building management, the Company may charge for waiting time at the agreed hourly rate.
9. Packing, Handling and Excluded Items
Unless expressly included in the booking, the Company does not provide full packing services. The Customer is responsible for packing all loose items in suitable containers and for protecting delicate or fragile goods.
The Company may refuse to transport the following without prior written agreement:
cash, jewellery, precious metals, or highly valuable items;
perishable goods, plants, live animals, or foodstuffs;
hazardous substances, including gas bottles, fuel, chemicals, paints, or explosives;
items which may cause damage to the vehicle or other goods.
Where such items are transported with the Company’s consent, they are carried entirely at the Customer’s risk and may be subject to additional conditions or charges.
10. Waste and Disposal Regulations
The Company operates in compliance with relevant waste and environmental regulations. The Company is not a general waste carrier and does not provide rubbish clearance or disposal services unless expressly agreed and legally permissible.
The Customer must not request the Company to remove or dispose of household refuse, construction debris, hazardous waste, or any controlled waste unless the Company has confirmed in advance that it is authorised and able to do so in compliance with applicable regulations.
Where the Company agrees to remove unwanted items, they will be handled as part of the removal service and taken to an appropriate facility where possible. Additional charges may apply based on the nature, weight, and volume of items and any fees charged by disposal facilities.
The Customer remains responsible for any illegal or improper disposal of waste or prohibited items which the Customer requests the Company to transport without full disclosure. Any fines, penalties, or claims arising from such actions may be charged to the Customer.
11. Liability for Loss or Damage
The Company will exercise reasonable care and skill in providing the Services and in handling the Goods. However, the Company’s liability for loss or damage is subject to the limitations set out in this section.
The Company will not be liable for:
loss or damage arising from the Customer’s failure to pack goods properly, unless packing was carried out by the Company;
loss or damage to fragile items where the Customer has not taken reasonable steps to protect them;
damage caused by inherent defects, natural deterioration, or pre-existing damage in the Goods;
loss or damage resulting from war, terrorism, natural disasters, or other events beyond the Company’s reasonable control.
Where the Company is found liable for loss or damage, its liability will, to the maximum extent permitted by law, be limited to the reasonable cost of repair or replacement of the affected items, up to a fair and proportionate amount having regard to the total value of the job and any specific declarations of value made by the Customer.
The Customer is encouraged to arrange appropriate insurance for high-value items and for the overall move, particularly for larger household or office relocations.
12. Time Limits for Claims
Any visible loss or damage to Goods or property must be reported to the Company as soon as reasonably practicable and in any event no later than 48 hours after completion of the Services.
Any other claims relating to the Services, including alleged underperformance or overcharging, must be submitted within 7 days of completion. The Company may not be able to consider claims made outside these time limits, except where the law requires otherwise.
13. Insurance
The Company maintains insurance cover appropriate for a man and van removal service, in line with industry practice. Details of cover may be provided on request.
The Customer remains responsible for arranging any additional insurance required for the full value of the Goods or for particular items where the potential loss exceeds the typical cover provided for local removals.
14. Limitation of Liability
Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot be limited or excluded under applicable law.
Subject to the above, the Company will not be liable for any indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Services.
The total liability of the Company in respect of any claim arising under or in connection with the Services shall not exceed a reasonable multiple of the total amount paid or payable for the job, except where a higher limit is required by law.
15. Force Majeure
The Company will not be liable for any delay or failure to perform the Services where such delay or failure is due to events beyond its reasonable control, including severe weather, accidents, breakdowns, road closures, industrial action, public emergencies, or compliance with legal or regulatory obligations.
In such cases, the Company will use reasonable efforts to notify the Customer and to rearrange the Services at a mutually convenient time.
16. Complaints and Dispute Resolution
The Company aims to provide a reliable and professional removal service throughout the local area. If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.
The Company will endeavour to respond to complaints promptly and to seek a fair and reasonable resolution. If a dispute cannot be resolved directly, the parties may consider using mediation or another form of alternative dispute resolution before commencing legal proceedings.
17. Data Protection and Privacy
The Company will collect and process personal information about the Customer only as necessary to provide the Services, manage bookings, and comply with legal obligations.
The Company will take reasonable steps to safeguard personal data against unauthorised access, loss, or misuse and will not sell personal data to third parties. Personal information may be shared with trusted third parties only where required for the performance of the Services or for legal or regulatory purposes.
18. Amendments to Terms and Conditions
The Company may update these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking. The Customer is advised to review the Terms and Conditions periodically for any changes.
19. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the law of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services by the Company.
20. Entire Agreement
These Terms and Conditions, together with any written confirmation of booking and any additional terms agreed in writing between the Company and the Customer, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions or understandings.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
